Privacy Policy


This is our privacy policy. It tells you how we collect and process data received from you on our site.

If you have any comments on this privacy policy please email them to

Who we are

Here are the details that the Data Protection Act 1998 says we have to give you as a ‘data controller’:

Our site is

Our company name is Acorne Ltd (Trading as Virgin Incentives)

Our registered office address is Stamford House, Boston Drive, Bourne End, Buckinghamshire, SL8 5YS

Information you give us

You may give us information about you when contacting us on our site (Our Site) or by corresponding with us by phone, email or otherwise. This includes information you provide when you use Our Site, and when you report a problem with Our Site. The information you give us may include your name, address, email address and phone number.

What we may collect

We may collect and process the following data about you:

  • information you submit to us on Our Site at any time
  • a record of any correspondence between us
  • details of your visits to Our Site and the resources you use
  • information about your computer (e.g. your IP address, browser, operating system etc.) for system administration and to report aggregate information to our advertisers

Please note that we do not share customer details with any third parties without your consent.


We use cookies to distinguish users and improve Our Site. Please look at our Cookie Policy for more cookie information

How we use what we collect

We may use information about you to:

  • present site content effectively to you
  • provide information, products and services that you request, or (with your consent) which we think may interest you
  • carry out our contracts with you
  • tell you our charges
  • tell you about other goods and services that might interest you.

If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

If you are a new customer, you will only be contacted if you agree to it.

If you do not want to be contacted for marketing purposes, please tick the relevant box that you will find on screen.

Where we store your data

We will not transfer your collected data to storage outside the European Economic Area (EEA).

By giving us your personal data to fulfil your order or to allow us to provide services to you, we will do what we reasonably can to keep your data secure.

Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our reasonable efforts.

Disclosing your information

We are allowed to disclose your information in the following cases:

  • if we want to sell our business, or our company, we can disclose it to the potential buyer we can disclose it to other businesses in our group
  • we can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
  • we can exchange information with others to protect against fraud or credit risks.

Your rights

You can ask us not to use your data for marketing. You can do this by contacting us at any time at

The Data Protection Act 1998 gives you the right to see information we hold about you. Any access request you make will be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold on you.

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. If you follow a link to any of these websites please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Social Media Terms of Use

Acorne Ltd maintains publicly facing pages on social media sites, social networking sites, internet postings and blogs (“Social Media Sites”). By posting any content related directly or indirectly to Acorne Ltd on any Social Media Sites on the internet, you accept, without limitation or qualification, these terms.

By providing any content to any Social Media Sites you agree that the content will be considered non-confidential and we have the irrevocable, worldwide, transferrable, royalty-free, right to reproduce, distribute, publish, and display such content and the right to create derivative works from your content, edit or modify such content, transfer the medium of such content, and use such content.

By uploading the content onto the Social Media Sites you agree that the material will not be defamatory of any person, infringe any copyright, database right or trade mark of any other or promote any illegal activity.

If you have any comments or concerns in relation to your use or Acorne Ltd’s use of Social Media Sites, please contact


If we change our privacy policy, we will post the changes on this page. If we decide to, we may also email you.

Get in touch

Discuss your needs with our team

we promise not to share your information with third-parties.

Thanks for your message

Someone from the team will be in contact with you soon.

or call us on: 0330 111 3030